ACCENTURE's Flexible Workforce solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work for and Diversity Inc’s Top 50 Companies for Diversity lists. And that's just the beginning. Now is the perfect time for you to consider opportunities through our Flexible Workforce.

What's In It For You:

Collaborate with a diverse network of people
Actively deliver innovative solutions for Accenture's clients
Apply your skills and experience to help drive business transformation
Work locally or remotely, significantly reducing or eliminating the demands to travel

Contact Center Agent

The Intelligent Citizen Services Associate will leverage call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience.
The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results.
This opportunity is 100% Remote.

Schedule

Project Operation Hours: M-F, 8-hour shifts between 8:00 am – 6:00 pm EST

Job Responsibilities:

Answer incoming phone calls, chats, and/or emails
Conduct outreach phone calls and/or emails
Provide outstanding customer service
Recognize and follow call flows with scripts
Research and review customer inquiries
Research information using multiple systems
Relay research findings and outcomes to customers
Identify and escalate appropriate issues
Clearly document call information and encounters in call logs
Recognize and alert management of risk and trends
Quickly transition from one task to another
Maintain a professional demeanor
Other duties as assigned

Basic Qualifications:

2 years of Customer Service experience
2 years of call center environment experience
High School Diploma or GED
Medicaid Re-enrollment understanding
Proficiency with computers: Experience using the internet, email via Outlook, etc.
Data entry experience
Listening, verbal, and written communication experience
Microsoft Office (Excel, Word, Outlook, and Teams) experience
Internet access sufficient to handle calls received via the Internet
Quiet and private remote work location

Bonus Points If You Have:

2 years Customer Service Experience
Experience working virtual
Former Transaction Processing Experience

Keywords: customer service, call center, chat, email, phone, inbound calls, outbound calls

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of theAccenture Equal Opportunity and Affirmative Action Policy Statement

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are going to be placed on an Accenture project and require accommodation to perform the essential functions of the opportunity, you will be asked to participate in our reasonable accommodation process as it relates to the initial interview process and for ongoing support, you will need to consult your supplier as their reasonable accommodation process if an offer is extended. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements
Applicants for placement consideration in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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