Our accredited Customer Service Representative (CSR) training program will help fully prepare you to serve our customers over the telephone in a call-center environment.

No outbound cold-calling, sales, debt collections, or telemarketing calls
Extensive paid training program

Position Details:

Job Title: Customer Service Representative
Location: In Michigan - Full time - Remote
Training Hours: Monday-Friday (8:00 a.m. – 5:00 p.m. for 8 weeks.)
Shift: Mid-Shift (12:00 p.m. – 10:00 p.m.) (Varying shifts; must have open availability)
Wage: $14.00 per hour (Attendance bonuses)
Job Level: Entry Level with excellent opportunities for pay increases and promotions.

What makes this position great?

Paid training and paid holidays
Competitive compensation (3 levels for advancement)
Health Insurance, dental, and vision
401k (Matching)
Paid time off (Up to 5 weeks)
Short-term and long-term disability
Rewarding employee referrals
Parenting time pay

Day to Day:

Answering incoming calls from REALTORS®, technicians, and homeowners
Making determinations on appliances, filing claims within our terms and conditions
Career opportunity with a growing company and regular Employee Appreciation events
No outbound cold-calling, sales, debt collections, or telemarketing calls
Live trainer with small class sizes

Qualifications:

High school diploma or equivalent along with Background and drug screen (required)
Strong telephone skills, good written and verbal communication skills
Self-motivated with strong work ethic, integrity, and values
Experience with Microsoft Word, Excel, PowerPoint & Outlook

Experience:

Customer Service: 1 year (Preferred)
Call Center: 1 year (Preferred)

APHW is an Equal Opportunity Employer. No person shall be discriminated against in employment because of race, religion, color, sex, age, national origin, disability, height, weight, marital status, sexual orientation, or any other status protected by federal, state, or local law.

We are honored and excited to announce that our sales training program and manual have received accreditation by The CPD Standards Office, a company dedicated to high standards and results-driven training worldwide! Discover what this accreditation means to us—and what it could mean to you.

America's Preferred Home Warranty, Inc.

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Customer Service Representative - Fully Remote in Michigan