Biotechnology Innovation Organization (BIO) is the world’s largest advocacy association representing member companies, state biotechnology groups, academic and research institutions, and related organizations across the United States and in 30+ countries. BIO also produces the BIO International Convention, the world’s largest gathering of the biotechnology industry, along with industry-leading investor and partnering meetings held around the world.

Job Overview:
As a Live Chat Operator at BIO, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include:

Real-Time Member Interaction:
Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services.

Technical Assistance:
Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution.

Information Delivery:
Deliver accurate and up-to-date information regarding BIO's services, programs, and energy-related initiatives.

Problem Resolution:
Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required.

Documentation:
Maintain detailed and accurate records of member interactions and resolutions within the live chat system.

Member Education:
Educate members on energy-saving practices, billing processes, and available resources through the live chat platform.

Collaboration:
Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment.

Requirements:
High school diploma or equivalent; additional education is a plus.
Proven experience as a live chat operator or in a customer service role.
Excellent written communication skills with the ability to convey technical information clearly.
Familiarity with live chat systems and proficiency in multitasking during real-time interactions.
Strong problem-solving skills and ability to adapt to a fast-paced environment.
Commitment to delivering exceptional customer service.

Join BIO and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of Biotechnology Innovation Organization.

Biotechnology Innovation Organization

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Live Chat Operator