☎ Community Phone

remote first and always

Community Phone’s mission is to turn telecom into a high NPS industry, one call at a time. We are the LTE phone carrier for tens of thousands of small businesses and consumers. They choose us because we are the only reliable and flexible desk phone provider on the market. And because our customer support is unmatched. Magic begins when our customers (literally) plug in their phones – our business customers hit growth milestones and our consumers connect with their family members seamlessly.

As a Y-Combinator graduate, we've evolved from a small team in 2018 to now over 80 team members spread across 15 countries and even more time zones.

🌟 About the role

As our Product Engineer, you will be a key leader on our engineering team. You will focus on user experience and improvements to our overall product. You'll make an impact while staying customer-focused. You will grow to become an owner of one or two high-level outcomes (eg reducing support tickets, conversion rate, app usage and growth, phone service availability).

Our stack

Typescript/Javascript, React, Python/Django

🚀 You will...

Focus on Optimizing the customer lifecycle and ensuring that we deliver a world-class user experience
Work with Cross Functionally to iterate on new features
Write well-polished and tested code consistently
Design, build, and deploy features end-to-end making a significant impact on our company goals and our product

🏆 You are...

Experienced with 6+ years of engineering experience
Well-versed across the stack from using Typescript to Python
Collaborative and enjoy working with multiple teams
An Excellent Communicator with native or close to-native English skills
Results-driven and enjoy a fast-paced environment, startup experience is a huge plus
Passionate About Learning open to new domains or technology; you're willing to dive into documentation/videos, talk to your teammates, and experiment to become well-versed

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

visit about us for more info!

The salary range for this role is from $100,000 to $175,000/year

Community Phone

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