FullCount is a trusted leader in the senior living industry, providing quality Point of Sale and other augmenting software. FullCount develops and supports excellent software by partnering with our customers to deliver quality solutions and outstanding customer service. We are a fun loving and entrepreneurial organization with a strong vision for the future. Our employees enjoy a flexible work environment with casual attire. FullCount offers a competitive compensation and benefits package. We recognize and reward exceptional performance and provide opportunities for growth in a fun, team-oriented and energetic work environment.

This position is located within the Development Department of FullCount and reports to the Director of Product Development. You will work closely with other developers, testing teams, project management and customers to jointly design and develop the user-interface/experience for the FullCount product suite. Assignments include UI/UX design, front-end code development, unit testing, problem analysis and documentation for both new features and support requests.

As part of the UI/UX design activities, you will be responsible for researching, crafting, and iterating on a wide variety of persona experiences across the FullCount suite of products. FullCount’s technology platform primarily addresses two key stakeholders: the Operator (FullCount’s customer) and the Consumer (The Operator’s customer and end user). You will assist and design best practices to make the FullCount backend administrative systems as intuitive, modern, and compelling as possible while also designing, testing, and collaborating on the consumer experiences on FullCount’s consumer facing solutions. Your job as the user-interface/experience designer is to understand the challenges your experiences need to solve, research if/how others have solved similar problems, then own the design of your own approach to create a best-in-class solution. Today’s Senior Living POS application market is becoming increasingly competitive, rapidly evolving, and ripe for innovation. The aesthetics, vitality and presentation of our product has never been more important. You will work closely with the product management and development teams to ensure the successful launch of all products and services and monitor the impact and stakeholder feedback to continue evolving the experience as needed.

Responsibilities

Lead in the research, design, innovation, and deployment of new/existing products that position FullCount as a leader in innovation within the Senior Living POS solution industry
Create visual representations of customer and business goals using sketches, wireframes, storyboards, user flows, and screen flows
Design and code from specifications, analyze, evaluate, test, debug, document, and implement front-end software applications
Researching and analyzing industry UX/UI trends and identifying opportunities to innovate
Participate in the full development life cycle including requirements definition, prototyping, design, coding, testing, and maintenance
Develop and maintain clear, well written, self-documenting code
Create and maintain design documentation
Develop and maintain automated unit tests
Enhance existing system software to meet evolving business needs
Learn and understand existing system and collaborate with team members to troubleshoot customer support questions
Maintain basic knowledge of the company products and services to effectively communicate how FullCount may add value to new and existing customers within our key markets
Demonstrate commitment to providing outstanding internal and external customer service
Stay current on trends specific to this job to better meet the needs of customers and clients
Demonstrate ability to work independently as well as work effectively in a team environment
Support and lead implementation of new business policies and projects in a timely and efficient manner
Assume additional duties as defined by supervisor

Requirements

Bachelor’s degree in Design, User Experience, or a related area and a minimum of 5 years professional experience designing and developing user interfaces
Experience with design tools such as Figma
Fluent in Java Script, HTML, CSS
Experience using React or similar frameworks
Experience with SDLC
Experience with the use of REST APIs
Outstanding problem-solving skills
Effective written and verbal communication skills
Strong research and analysis skills
Excellent organizational skills and the ability to manage competing priorities autonomously
Self-managed, self-starter able to work in rapidly changing environment, with the ability to deal effectively with ambiguity, learn new tasks independently, make decisions, and take action
Able to interface and maintain effective relationships with all departments, business partners, and employees in a team-oriented environment with a customer-service orientation
Adaptive style that supports and promotes collaboration, teamwork, and innovation, and an ability to act and react swiftly to continuous change
Thinks critically about existing processes and opportunities, generates bold, creative ideas, and exhibits problem solving, process improvement, analysis, and quick decision making
Support and lead implementation of new business policies and projects in a timely and efficient manner

** Full COVID-19 Vaccination Required

FullCount

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Senior UI/UX Designer and Developer