Must be located in or near New Braunfels, TX.

About IBEX.

Our focus is to provide a seamless candidate experience, a training environment that is conducive to the learner, benefits, perks, and engagement for our agents to ensure that they have the best employee experience. We know a happy agent makes a quality agent. You make the difference for our customers and your interactions influence how they feel about the brand they have chosen. Our agents matter! YOU MATTER!!

Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.

About the Role

The Bilingual Customer Service Representative helps schedule and coordinate rides to medical facilities for customers who are not able to drive themselves. Our mission is to ensure they can get to and from their medical appointments on time with minimal effort or stress. We achieve this by making the scheduling process as smooth, simple, and painless for our customers as possible.

Day to Day Responsibilities:

Schedule route and dispatch trips to all manner of providers
Assist in coordination of mass transportation when needed.
Administer trips for volunteer/ independent drivers and mileage reimbursement program.
Works closely with transportation providers and health care facilities to resolve problems.
Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand.
Responsible for daily communication with transportation providers
Ensures accurate trip data input to minimize errors and delays in timelines.

Skills & Experience Needed:

High level of patience, empathy and care for customers
Computer navigation skills and the ability to use keyboard shortcuts.
Prior in-bound call center experience preferred.
Excellent customer service & phone skills
Proficient with Microsoft Word, Excel, and Outlook
Ability to work full time
Ability to work independently or within a team
Must be fluent in both English and Spanish

Education:

High School Graduate or General Education Degree (GED)

Ibex Benefits:

Medical, Dental, and Vision insurance
401(k) Retirement Savings Plan
Paid Time Off
Paid T-Mobile cell service
$500.00 Employee referral program
Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift

Work setting:

Hybrid work

Language:

Spanish (Required)
English (Required)

Work Location: Hybrid remote in New Braunfels, TX 78132

ibex

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