JOB SUMMARY:

Working with the consumer to resolve issues with student loans
Handling incoming and outgoing calls
Information gathering to locate new contact info
Negotiating payment arrangements
Preparing and obtaining necessary paperwork

KNOWLEDGE, SKILLS & ABILITIES:

Working knowledge of modern office procedures, methods, and computer equipment
Excellent communication skills
Principles and practices of customer service.
Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.
Good organizational skills and attention to detail.
Ability to comply with rules, regulations, laws and methods as related to debt collection.
Work independently in the absence of immediate supervision.
Ability to handle and resolve recurring problems.
Successfully complete and pass the FDCPA test.
May be required to undergo and pass applicable background checks.
High school diploma or GED required

$16.20/hour plus $4.23 for Health and Wellness Benefits

+ Monthly Bonus Potential

*BENEFITS:

Uncapped Bonus Potential

Flex Scheduling

11 Paid Holidays

Mid-South Adjustment is an Equal Opportunity/Affirmative Action Employer M/F/Vet/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Communication method(s) used:

Phone

Work environment:

Call center

Work Remotely

Job Type: Full-time

Pay: $20.43 per hour

Shift:

10 hour shift
8 hour shift

Weekly day range:

Monday to Friday

Work setting:

In-person

Work Location: In person

Mid-South Adjustment

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