```Job Summary:```
Are you passionate about delivering exceptional customer service? Super Stucco Man, a leading contractor company, is seeking a Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing outstanding support and assistance to ensure their satisfaction with our services.

Key Responsibilities:

Client Communication: Serve as the primary point of contact for clients, answering inquiries, addressing concerns, and providing information about our stucco services. Maintain professionalism and courtesy in all client interactions to uphold our company's reputation.

Order Processing: Process orders for stucco services, including accurately entering customer information, scheduling appointments, and coordinating with our stucco installation teams. Ensure that orders are fulfilled promptly and efficiently to meet customer expectations.

Issue Resolution: Handle customer complaints and issues with tact and diplomacy, working to find satisfactory resolutions in a timely manner. Escalate complex issues to the appropriate department or supervisor for further assistance when necessary.

Documentation and Record-Keeping: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, in our customer relationship management (CRM) system. Keep detailed notes to track customer preferences and history for future reference.

Feedback Collection: Gather feedback from customers regarding their experience with our services, product quality, and overall satisfaction. Use this feedback to identify areas for improvement and implement strategies to enhance the customer experience.

Team Collaboration: Collaborate with other departments, including sales, marketing, and operations, to ensure a seamless customer experience from initial inquiry to project completion. Communicate effectively with internal teams to address customer needs and concerns.

Qualifications:

Previous experience in customer service or a related field is preferred
Excellent communication skills, both verbal and written
Strong problem-solving abilities and a customer-focused mindset
Ability to multitask and prioritize tasks effectively in a fast-paced environment
Proficiency in computer applications, including Microsoft Office suite and CRM software
Join Our Team:

If you are enthusiastic about providing exceptional customer service and want to join a dynamic team at Super Stucco Man, we encourage you to apply for the position of Customer Service Representative. Help us continue to deliver high-quality stucco solutions and exceed our customers' expectations.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Work setting:

Remote

Work Location: Remote

Super Stucco Man

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