At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

VoiceFoundry, a TTEC Digital LLC company, is seeking a AWS Team Lead, Development to join our team. This is a remote role based in the United States.

As the AWS Team Lead, Development, working remote in the US, you will provide the vision, execution, and direction to implement strategies, processes, and technologies that deliver best-in-class customer experience.

VoiceFoundry teams function as autonomous units working with multiple clients at any given time. Developer teams consist of three to four developers, including the team lead, and a project manager. After receiving SOWs and rough requirements from our sales team, the Team Lead works with the PM on the team to perform detailed discovery and to plan out the sprints of the project alongside the client’s product owners. Our teams are treated as group of equals, but the lead has the final say and responsibility for the technical decisions made on a project. As such, the lead must be able to handle professional conflict in a way that is productive and edifying, not destructive to the morale of their teammates. Reporting to the Technology Manager, the Team Leads are expected to contribute to Best Practice Documentation within the organization.

VoiceFoundry’s solutions include an ever-evolving field of AWS-focused contact center implementations, and the Lead is expected to stay current on the latest and greatest from Amazon as well as the broader industry. The Team Lead will ensure VoiceFoundry continues to polish our practice in order to deliver faster with higher quality and better performance for our clients.

What You Will Be Doing

Morning meetings with internal team and clients
Requirements analysis and design conversations when you have a new project starting.
Working on issues in Jira with your team - building systems, creating CloudFormation/Serverless templates to deploy resources, etc.
Helping junior team members with struggles in code and in teamwork.
Studying new AWS Services, tools, or even new languages to address project needs.
You need to be ready to learn quickly!

What You Bring To The Role

Demonstrated expert knowledge of AWS services and cloud architecture
Experience with AWS services, including Lambda, DynamoDB, S3, CloudFormation, RDS, Redshift, VPC/Network configurations
10+ years of development experience with a recent focus on Node.JS working with AWS services.
Thorough knowledge of agile methodologies such as Scrum
Ability to mentor more junior team members and to correct in a constructive manner, fostering growth in the team’s skills while strengthening relationships amongst team members
The ideal candidate seeks to understand before prescribing a solution.
Love of technology and the latest and greatest in development best practices, especially the latest services from AWS

What You Can Expect 

The anticipated range for individuals expressing interest in this position is $120K to $175K. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
This position is eligible to participate in an annual incentive program.

Benefits Available To Eligible Employees Include

Medical, dental, and vision 
Tax-advantaged healthcare accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off

$120,000 - $175,000 a year

VoiceFoundry and Avtex are now TTEC Digital. The acquisitions align to TTEC’s continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences.

About Us

TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

TTEC Digital

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