Location - Chicago,IL OR Richardson, TX

Job Purpose:

This position is responsible for collaborating with Solutions Engineering, Infrastructure Operations, and Infrastructure Service Management teams in the design and build of infrastructure solutions/blueprints for voice services. They will be participating in the design and build of repeatable patterns (build-kits) to improve deployment times for non-prod and prod environments; transitioning knowledge to Infrastructure Operations. In addition, they will support 24x7 operations and interact with customers, handle incident resolution, escalations, and vendor management.

Required Job Qualifications:
* Bachelors Degree and 4 years in Information Technology or relevant experience OR Technical Certification and/or College Courses and 6 year Information Technology experience OR 8 years Information Technology experience.

*Experience with monitoring and event management technologies

*Experience with UCCE / UCM and UC / Collaborations contact center technologies

*Experience with Microsoft Teams voice services

*session border controllers

*sip proxies

*PSTN edge services

*voicemail

*instant messaging

*emergency responder services

*IP-PBX

*cloud softphone services

*SIP protocol

*SIP trunking

*VMware virtualization

*Able to pull, analyze, and react to logs during research and troubleshooting

*Able to lead projects and troubleshooting session

* Infrastructure Automation

* Supplier management
* Continuous improvement
* Incident management
* Problem Management / RCA
* Customer service oriented
* Adaptability and ability to introduce / manage change
* Drive conflict management in high pressure situations
* Performance / metrics-driven decision making

* Operations Management
* ITIL v3
* Ability to simplify & standardize complex concepts / processes
* Understanding of business priorities (e.g., vision), trends (e.g., industry knowledge) and markets (e.g., existing/ planned)
* Problem solving tools and techniques

* Drive cross functional execution

* Comfortable collaborating with internal business customers and IT team members

Preferred Job Qualifications:
* Bachelor*s Degree (Computer Science, MIS, or related degrees).

CCNP

Oracle Session

VentureSoft Global

New Jobs

Senior Infrastructure Engineer