Opportunities with AbleTo, part of the Optum family of businesses, are focused on improving millions of lives through technology-enabled behavioral health care. Start a rewarding career where your work will bridge the gap between need and treatment. Join us in making care more accessible and affordable through convenient telehealth available in all 50 states. Be part of a team that’s driven by the passion we share for helping people get better and stay better. Help us make a meaningful and lasting impact while Caring. Connecting. Growing together.

AbleTo is the leading provider of high quality, technology-enabled behavioral health care. AbleTo believes that everyone deserves access to high-quality care, and offers a suite of technology-enabled services to empower people to lead better lives through better mental health. A proprietary platform connects individuals with AbleTo highly trained licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. Members also have access to mental health coaches, and digital support programs. Clinical best practices are leveraged across all services to ensure individuals are getting the care they need. Our outcomes-focused care is proven to improve depression and anxiety by over 50% on average, as demonstrated in several peer-reviewed studies. For patients with high-cost medical conditions, our clinically-tailored treatment is proven to reduce medical costs with care that empowers the patient to address their health needs. AbleTo partners with payers to make high-quality care accessible, affordable and convenient for millions of people to get the treatment they need.

You will be a critical operator within the Onboarding Team. You will be accountable to leading a portfolio of new provider hires through their onboarding process, including credentialing, account provisioning, training and alignment to provide care to our participants. As a company, we are in the midst of rapid growth and looking for a specialist to drive a best in class onboarding experience to scale our provider network.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Act as a personalized concierge to a new hire and deliver a delightful experience
Lead a portfolio of up to 30 new provider hires through an end-to-end onboarding process to AbleTo’s provider network
Assist new provider hires with technology trouble-shooting, escalating as needed
Own completion and tracking of new hire documentation, credentialing application, account and tooling provisioning and training assignments within a workflow tool
Partner with Clinical Operations, People Ops and Talent Acquisition Teams throughout the new provider onboarding lifecycle
Drive fluid communication between new hires and partner teams - no detail is too small

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Experience delivering customer-centric experiences and process improvements
Experience working in a highly collaborative environment; ability to communicate via phone, email, and virtual meetings
Operational process experience within a customer facing environment
Proven ability to navigate multiple technology platforms; ability to understand and troubleshoot with new platforms

Preferred Qualifications:

Proven highly collaborative team player who takes initiative to solve problems
Proven ability to demonstrate empathy, critical thinking, and analytical skills
Proven critical, detailed driven to ensure the process provides the best experience
Proven achiever. You’re motivated to drive results. You are highly accountable, anticipating future needs and willing to adapt to changing priorities
Proven analytical. You use data to uncover new insights, opportunities and make decisions
Proven doer. You roll up your sleeves and dig in Proven clear communicator. You are clear, concise, candid and authentic

All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The hourly range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Onboarding Specialist - Remote