We are seeking a skilled Storis Help Desk Support professional proficient in the Storis software program to join our team. As a Technical Support rep, you will be responsible for providing IT support and troubleshooting assistance to our internal users. This is an excellent opportunity for someone with strong technical skills and a passion for helping others.

Duties:

- Provide technical support to end-users via phone, email, or in-person

- Diagnose and resolve hardware and software issues

- Assist with software installations and upgrades

- Troubleshoot network connectivity problems (LAN, VPN)

- Collaborate with team members to escalate and resolve complex issues

- Conduct user training on software applications as needed

Requirements:

- Excellent communication skills, both verbal and written

- Proven experience in Storis IT support role

- Strong knowledge of computer hardware and software troubleshooting

- Familiarity with Storis

- Ability to work independently and prioritize tasks effectively

- A customer-oriented mindset with a focus on problem-solving

Benefits:

- Competitive salary based on experience

-Remote work position

If you have the technical skills and a passion for providing exceptional customer support, we would love to hear from you. Apply today to join our dynamic team as a Technical Support lead for our Storis program!

Job Types: Part-time, Contract

Pay: $35.00 - $50.00 per hour

Expected hours: 15 – 25 per week

Experience level:

3 years

Application Question(s):

Are you proficient in Storis software with 3+ year experience using the program?

Work Location: Remote

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