Therapeutic Peptides Inc is a pioneering pharmaceutical company dedicated to developing innovative peptide-based therapies to address unmet medical needs. Committed to excellence and patient care, we aim to make a significant impact on healthcare outcomes worldwide. As a fully remote company, we embrace technology and remote work practices to provide exceptional service to our clients while offering flexibility to our team members.

Therapeutic Peptides Inc is seeking a detail-oriented and customer-focused individual to join our team as a Remote Customer Relations and Scheduling specialist. In this role, you will be responsible for managing customer inquiries, scheduling appointments, and ensuring a seamless experience for our clients.

Responsibilities:

Act as the primary point of contact for customer inquiries via phone, email, and other communication channels.
Provide exceptional customer service by addressing inquiries, resolving issues, and answering questions promptly and professionally.
Schedule appointments and coordinate with internal teams to ensure appointments are properly managed and confirmed.
Maintain accurate records of customer interactions and scheduling activities in the company's CRM system.
Collaborate with cross-functional teams to address customer concerns and ensure a high level of customer satisfaction.
Identify opportunities for process improvements and contribute to the development of best practices for customer relations and scheduling.
Uphold confidentiality and privacy standards when handling sensitive customer information and documents.
Adhere to company policies and procedures, ensuring compliance with regulatory requirements and industry standards.

Requirements:

Previous experience in customer service, scheduling, or related field, preferably in the pharmaceutical or healthcare industry.
Excellent communication skills, both verbal and written, with the ability to interact professionally and effectively with clients and team members.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
Proficiency in Microsoft Office Suite and experience with CRM software preferred.
Ability to work independently with minimal supervision, demonstrating initiative and problem-solving skills.
Flexible and adaptable to changing priorities and business needs, with a positive attitude and willingness to learn and grow.

Why Join Us:

Opportunity to be part of a groundbreaking pharmaceutical company dedicated to improving healthcare outcomes.
Fully remote work environment with flexibility and work-life balance.
Competitive compensation and benefits package, including health insurance, retirement plans, and professional development opportunities.
Collaborative and supportive team culture with opportunities for growth and advancement.
Make a meaningful impact by contributing to the success of our customer relations and scheduling efforts, ultimately enhancing the customer experience.
How to Apply:
Please submit your resume and cover letter outlining your relevant experience and why you are the ideal candidate for the Remote Customer Relations and Scheduling position at Therapeutic Peptides Inc. Be sure to include "Remote Customer Relations and Scheduling Application" in the subject line. We look forward to reviewing your application and considering you for this exciting opportunity!

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

401(k)
401(k) matching
Flexible schedule
Health insurance
Paid time off

Schedule:

8 hour shift

Location:

Louisiana (Required)

Work Location: Remote

Therapeutic Peptides Inc

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