Chat Representative (Remote) at Cleveland Institute of Music

GGTaxi • Remote (Framingham, MA, United States) • 18m ago

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.

Staples is business to business. You’re what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

What you’ll be doing:

Effectively manage phone, email, and/or chat online workflow
Engage and initiate conversations with users visiting our website via live chat.
Provide accurate and compelling information about our products and services to potential customers.
Guide users through the sales process, from initial contact to purchase, ensuring a smooth and positive experience.
Route users to the appropriate support or sales associate when needs become complex/out of chat representatives basic knowledge.

What you bring to the table:

Strong organization and time management skills; able to juggle multiple priorities
Effective communications skills, comes across positive
Proactive in nature
Exceptional typing ability (60 wpm)

Qualifications

What’s needed- Basic Qualifications:

High school diploma or GED
1+ year experience in a customer focused, customer service, or sales role

What’s needed- Preferred Qualifications:

Previous experience using salesforce or a comparable sales tool
Experience using a computer, Excel and Outlook

We Offer:

Inclusive culture with associate-led Business Resource Groups
Flexible PTO (112 hours) and Holiday Schedule
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!